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Returns & Exchanges

Can I return my product?

Yes! At Thread Candy we want our customers to be 100% satisfied with your purchase.

We offer all customers a 100% no questions asked money back guarantee (subject to the terms below)

1. All returns MUST be unused and in original condition including any packaging.

2. You must return your return within 30 days and you are responsible for all return postage costs.

How do i return a product?

If you wish to return a product first contact us at hello@threadcandy.com.au

We recommend that all returns are posted with Australia Post. 

We suggest you return your Thread Candy products using a tracked service. Insurance on the parcel is not mandatory though if Australia Post loses the parcel we are unable to refund you.

Can i swap or exchange my product for a different size or pattern?

Yes! Most of our returns are simply customers ordering the wrong size or the wrong colour.

We have a simple process here just contact us at hello@threadcandy.com.au

Then lets us know what the issue is, be it size or colour etc.